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Spectrum WingsTransforming Lives Through Expert Care
Privacy Policy

Your Privacy isOur Priority

This Privacy Policy explains how Spectrum Wings collects, uses, protects, and shares your personal information when you use our services.

Last Updated:August 3, 2025
HIPAA Compliant

Secure & Encrypted

All data is encrypted and stored securely with industry-standard protection

HIPAA Compliant

Full compliance with healthcare privacy regulations and standards

Your Control

You have full control over your data with access, correction, and deletion rights

Table of Contents

1. Information We Collect2. How We Use Your Information3. Information Sharing and Disclosure4. Data Security and Protection5. Your Privacy Rights6. Cookies and Tracking Technologies7. International Data Transfers8. Children's Privacy9. Policy Updates and Contact Information

Information We Collect

Personal Information: We collect personal information that you provide directly to us, including

Name, email address, phone number, and postal address
Date of birth, age, and demographic information
Medical and psychological history relevant to our services
Educational background and special needs information
Emergency contact information
Payment and billing information

Automatically Collected Information

Device information (IP address, browser type, operating system)
Usage data (pages visited, time spent, clicks, navigation patterns)
Cookies and similar tracking technologies
Location data (if permitted by your device settings)

Health Information: As a healthcare provider, we collect Protected Health Information (PHI) including

Assessment results and therapy session notes
Treatment plans and progress reports
Communication records between therapists, clients, and families
Video/audio recordings of therapy sessions (with explicit consent)

How We Use Your Information

We use the information we collect for the following purposes


Service Delivery

Providing therapeutic and educational services
Developing and implementing treatment plans
Monitoring progress and adjusting interventions
Communicating with you about appointments and services
Coordinating care with other healthcare providers (with your consent)

Administrative Purposes

Processing payments and managing billing
Scheduling appointments and sending reminders
Maintaining accurate medical and educational records
Complying with legal and regulatory requirements

Communication

Sending service updates and important notifications
Responding to your inquiries and support requests
Providing educational resources and health information
Marketing communications (with your opt-in consent)

Quality Improvement

Analyzing service effectiveness and outcomes
Training and supervising our staff
Improving our website and digital platforms
Conducting research (with appropriate approvals and consent)

Information Sharing and Disclosure

We are committed to protecting your privacy and do not sell, rent, or trade your personal information. We may share your information only in the following circumstances


With Your Consent

When you explicitly authorize us to share information
For care coordination with other healthcare providers
With family members involved in treatment (as appropriate)

Legal Requirements

To comply with court orders, subpoenas, or legal processes
To report suspected child abuse or neglect as required by law
To prevent imminent harm to yourself or others
To comply with public health reporting requirements

Service Providers

With trusted third-party vendors who assist in service delivery
Payment processors for billing and financial transactions
Cloud storage providers for secure data hosting
Video conferencing platforms for online therapy sessions

Business Transfers

In connection with a merger, acquisition, or sale of assets
During corporate restructuring (with continued privacy protection)

All third parties are required to maintain the same level of privacy protection and are prohibited from using your information for any other purpose.

Data Security and Protection

We implement comprehensive security measures to protect your personal and health information


Technical Safeguards

End-to-end encryption for all data transmission
Secure, encrypted storage systems
Multi-factor authentication for staff access
Regular security audits and vulnerability assessments
Secure video conferencing platforms that are HIPAA compliant

Administrative Safeguards

Staff training on privacy and security policies
Limited access to information on a need-to-know basis
Regular review and update of security procedures
Incident response plans for potential security breaches

Physical Safeguards

Secure facilities with controlled access
Locked storage for physical records
Secure disposal of documents and electronic media
Workstation security controls

HIPAA Compliance

We are fully compliant with the Health Insurance Portability and Accountability Act (HIPAA) and maintain appropriate safeguards for Protected Health Information (PHI).

Your Privacy Rights

You have the following rights regarding your personal information


Access Rights

Request a copy of your personal information we hold
Review your medical and therapy records
Obtain a list of disclosures made about your information

Correction Rights

Request correction of inaccurate or incomplete information
Add statements to your record if you disagree with content
Update your contact information and preferences

Control Rights

Opt-out of marketing communications at any time
Request restrictions on how we use or disclose your information
Choose how we communicate with you
Withdraw consent for specific uses (where applicable)

Deletion Rights

Request deletion of your personal information (subject to legal requirements)
Request cessation of data processing for marketing purposes

Complaint Rights

File a complaint with our Privacy Officer
Contact relevant regulatory authorities if concerns are not resolved

To exercise these rights, contact our Privacy Officer at privacy@spectrumwings.com or call +91-7678490568.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience


Types of Cookies

Essential cookies: Required for website functionality
Analytics cookies: Help us understand how you use our site
Marketing cookies: Used to show relevant advertisements
Preference cookies: Remember your settings and preferences

Third-Party Services

Google Analytics for website analytics
Social media plugins and widgets
Payment processing services
Customer support chat tools

Your Cookie Choices

Manage cookie preferences through our cookie banner
Adjust browser settings to block or delete cookies
Opt-out of analytics tracking through browser extensions

Note: Disabling certain cookies may affect website functionality and your user experience.

International Data Transfers

Our services are primarily based in India, but we may transfer data internationally


Data Transfer Scenarios

Cloud storage providers with international data centers
Video conferencing platforms with global infrastructure
Payment processors with international operations
Research collaborations with international institutions

Safeguards for International Transfers

Adequate protection measures for data transferred outside India
Contractual agreements ensuring privacy protection
Compliance with applicable international privacy laws
Regular monitoring of data protection standards

By using our services, you consent to the transfer of your information to countries that may have different privacy laws than your country of residence.

Children's Privacy

We specialize in providing services to children and take special care to protect minors' privacy


Parental Consent

We obtain verifiable parental consent before collecting information from children under 18
Parents can review, modify, or delete their child's information
Parents can refuse further collection or use of their child's information

Information We Collect from Children

Only information necessary for providing therapeutic and educational services
Educational and developmental assessment data
Therapy session notes and progress reports
Communication between child, family, and therapists

Special Protections

Enhanced security measures for children's data
Limited access to children's information on a need-to-know basis
Regular review of data collection and use practices
Compliance with applicable child protection laws

Policy Updates and Contact Information

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.


How We Notify You

Email notification to registered users
Prominent notice on our website
In-app notifications for mobile users
Updated 'Last Modified' date at the top of this policy

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us


Privacy Officer

Spectrum Wings Privacy Office

Email: privacy@spectrumwings.com

Phone: +91-7678490568


Mailing Address

Spectrum Wings

Jawahar Park, Devli Road, Khanpur

New Delhi - 110062, India


Business Hours

Monday - Saturday: 9:00 AM - 6:00 PM IST

Response time: Within 48 hours for privacy-related inquiries

Important Notice

This Privacy Policy is effective as of August 3, 2025. We reserve the right to modify this policy at any time. Material changes will be communicated to you via email or prominent notice on our website.

By continuing to use our services after any modifications to this Privacy Policy, you acknowledge that you have read and understood the changes.

Questions About Your Privacy?

Our Privacy Officer is available to address any concerns or questions you may have about how we handle your personal information.

Email Us

privacy@spectrumwings.com

Call Us

+91-7678490568

We typically respond to privacy inquiries within 48 hours