Terms of Service
Clear Terms forQuality Care
These Terms of Service outline the agreement between you and Spectrum Wings for the use of our therapeutic and educational services.
Last Updated:August 3, 2025
Effective Date:August 3, 2025
Legally Binding Agreement
Professional Standards
Licensed professionals following ethical guidelines
Privacy Protected
HIPAA compliant with strict confidentiality
Transparent Billing
Clear pricing with flexible payment options
Global Access
Online services available worldwide
Table of Contents
1. Acceptance of Terms2. Description of Services3. User Responsibilities and Conduct4. Appointment Scheduling and Cancellation5. Payment Terms and Billing6. Privacy and Confidentiality7. Intellectual Property Rights8. Limitations of Liability and Disclaimers9. Termination of Services10. Governing Law and Dispute Resolution
Acceptance of Terms
Welcome to Spectrum Wings. These Terms of Service ('Terms') govern your access to and use of our website, mobile applications, and services (collectively, the 'Services') provided by Spectrum Wings ('we,' 'us,' or 'our').
By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our Services.
Key Points
These Terms constitute a legally binding agreement between you and Spectrum Wings
You must be at least 18 years old to enter into these Terms
Parents or legal guardians must agree to these Terms on behalf of minors
Your continued use of our Services indicates acceptance of any updates to these Terms
We reserve the right to modify these Terms at any time. Material changes will be communicated through email or prominent notice on our website. Your continued use of our Services after such modifications constitutes acceptance of the updated Terms.
Description of Services
Spectrum Wings provides specialized educational and therapeutic services including
Core Services
Special Education programs and support
Speech and Language Therapy
Psychological Counseling and Mental Health services
Psychological Assessmentss and Evaluations
Occupational Therapy (coming soon)
Parent training and family support services
Service Delivery Methods
Online sessions via secure video conferencing platforms
In-person sessions at our centers in Delhi and Ghaziabad
Hybrid service delivery combining online and in-person elements
Home visits (available in select areas)
Professional Standards
All services are provided by licensed and qualified professionals
We follow evidence-based practices and maintain professional standards
Services are individualized based on Psychological Assessmentss
Regular progress monitoring and plan adjustments are included
Important Notice: Our services are therapeutic and educational in nature. While we strive for positive outcomes, we cannot guarantee specific results. Progress depends on various factors including individual circumstances, consistency of participation, and adherence to recommendations.
User Responsibilities and Conduct
As a user of our Services, you agree to
Account Responsibilities
Provide accurate, complete, and current information during registration
Maintain the confidentiality of your account credentials
Notify us immediately of any unauthorized access to your account
Be responsible for all activities that occur under your account
Session Participation
Attend scheduled appointments on time or provide adequate notice for cancellations
Participate actively and honestly in therapy and educational sessions
Follow treatment recommendations and complete assigned activities
Ensure a suitable environment for online sessions (quiet, private space)
Prohibited Conduct
Providing false or misleading information about health or educational needs
Recording sessions without explicit written consent from all parties
Sharing login credentials or allowing unauthorized access to sessions
Using our Services for any illegal or unauthorized purpose
Harassing, threatening, or inappropriate behavior toward staff or other users
Attempting to access systems or data you are not authorized to access
Technology Requirements
Maintain reliable internet connection for online sessions
Use supported devices and browsers for optimal experience
Keep software and applications updated as recommended
Test technology before sessions and have backup plans ready
Appointment Scheduling and Cancellation
Our scheduling policies ensure optimal service delivery for all clients
Booking Appointments
Appointments can be scheduled online, by phone, or through our mobile app
We require advance booking and cannot guarantee same-day availability
Initial consultations include assessment and treatment planning
Follow-up appointments are scheduled based on individual treatment plans
Cancellation Policy
Cancellations must be made at least 24 hours before the scheduled appointment
Late cancellations (less than 24 hours) may result in charges
No-shows will be charged the full session fee unless due to emergency
Emergency cancellations will be considered on a case-by-case basis
Rescheduling
Appointments can be rescheduled subject to availability
We will make reasonable efforts to accommodate rescheduling requests
Frequent rescheduling may affect treatment continuity and outcomes
Our Availability
Regular business hours: Monday-Saturday, 9:00 AM - 6:00 PM IST
Emergency support available 24/7 for existing clients
Holiday schedules will be communicated in advance
We reserve the right to reschedule due to therapist illness or emergencies
Payment Terms and Billing
Our payment policies are designed to be fair and transparent
Service Fees
Session fees are clearly disclosed before booking
Rates may vary based on service type, duration, and delivery method
Package deals and payment plans are available for ongoing services
Prices are subject to change with reasonable notice
Payment Methods
We accept major credit cards, debit cards, and digital payments
Payment can be made before, during, or after sessions as agreed
Bank transfers and other payment methods may be available upon request
All payments are processed securely through encrypted systems
Billing Practices
Invoices are provided for all services rendered
Payment is generally due at the time of service unless other arrangements are made
Late payment fees may apply for overdue accounts
We offer financial assistance programs for qualifying families
Insurance and Third-Party Payments
We work with several insurance providers for direct billing
Coverage varies by insurance plan and service type
Clients are responsible for any amounts not covered by insurance
Pre-authorization may be required for certain services
Refund Policy
Refunds are considered on a case-by-case basis
Services already rendered are generally non-refundable
Prepaid package refunds are prorated based on services used
Processing fees may be deducted from refund amounts
Privacy and Confidentiality
We are committed to protecting your privacy and maintaining confidentiality
HIPAA Compliance
We comply with all applicable healthcare privacy regulations
Protected Health Information (PHI) is handled according to HIPAA standards
Business Associate Agreements are in place with all relevant vendors
Regular staff training on privacy and confidentiality requirements
Information Security
All data is encrypted in transit and at rest
Secure video conferencing platforms for online sessions
Limited access to information on a need-to-know basis
Regular security audits and vulnerability assessments
Disclosure Limitations
Information is shared only with your explicit consent
Mandatory reporting requirements for safety concerns
Care coordination with other providers as authorized
Legal disclosures as required by law
Session Recording
Sessions are not recorded without explicit written consent
When recordings are made, they are stored securely and used only for agreed purposes
You have the right to request deletion of recordings
Recording policies are clearly explained before any recording begins
For detailed information about our privacy practices, please review our Privacy Policy.
Intellectual Property Rights
Respect for intellectual property is fundamental to our operations
Our Content
All website content, materials, and resources are owned by Spectrum Wings or licensed for our use
Treatment protocols, assessments, and therapeutic materials are proprietary
Educational content and resources are protected by copyright
Our trademarks, logos, and brand elements are protected intellectual property
Your Rights
You retain ownership of personal information and content you provide
Treatment plans and reports created for you are provided for your use
You may use our educational materials for personal, non-commercial purposes
Session recordings (when made) are jointly owned and governed by agreement
Usage Restrictions
Our materials may not be reproduced, distributed, or sold without permission
Commercial use of our content is prohibited without written license
Reverse engineering or copying of our proprietary methods is not allowed
Any derivative works must be authorized in writing
Respect for Others' Rights
We respect the intellectual property rights of others
Report any suspected copyright infringement to us immediately
We will investigate and respond to valid intellectual property claims
Users are responsible for ensuring their content does not infringe others' rights
Limitations of Liability and Disclaimers
Important limitations on our liability and service disclaimers
Service Disclaimers
Our services are provided 'as is' without warranties of any kind
We do not guarantee specific outcomes or results from our services
Individual progress varies and depends on many factors beyond our control
Technology-based services may experience interruptions or technical issues
Professional Relationship
Our services establish a professional therapeutic/educational relationship
We are not providing medical diagnosis or treatment unless specifically licensed
Emergency situations require immediate contact with local emergency services
Our services supplement but do not replace other necessary professional care
Limitation of Liability
Our liability is limited to the amount paid for services in the preceding 12 months
We are not liable for indirect, incidental, or consequential damages
Technology failures, internet issues, or force majeure events limit our liability
Some jurisdictions may not allow limitation of liability, so these limitations may not apply to you
Third-Party Services
We may use third-party platforms and services to deliver our services
We are not responsible for the actions or failures of third-party providers
Third-party terms of service may also apply to your use of integrated services
We will use reasonable efforts to select reliable third-party providers
Force Majeure
We are not liable for failures due to circumstances beyond our reasonable control
This includes natural disasters, government actions, technical failures, or other unforeseeable events
Termination of Services
Either party may terminate services under certain circumstances
Termination by You
You may discontinue services at any time with appropriate notice
Ongoing service commitments may require completion or cancellation fees
Final sessions should include closure and transition planning when possible
Outstanding balances must be settled upon termination
Termination by Us
We may terminate services for non-payment after reasonable notice
Violation of these Terms may result in immediate termination
Professional or ethical concerns may require service termination
We will provide appropriate notice and transition assistance when possible
Effect of Termination
Access to online platforms and resources will be discontinued
Personal information will be retained according to legal and professional requirements
Outstanding obligations survive termination of the service relationship
Confidentiality obligations continue beyond termination
Transition of Care
We will assist with transition to other providers when appropriate
Records and reports can be transferred to new providers with proper authorization
Summary reports may be provided to facilitate continuity of care
Emergency contact information will be provided during transition periods
Governing Law and Dispute Resolution
Legal framework governing these Terms and dispute resolution
Governing Law
These Terms are governed by the laws of India
Delhi courts have jurisdiction over any legal disputes
International users may have additional rights under local laws
Professional licensing requirements apply as per Indian regulations
Dispute Resolution Process
We encourage direct communication to resolve any concerns
Formal complaints can be submitted to our management team
Mediation may be required before pursuing legal action
Arbitration may be used for certain types of disputes
Professional Complaints
Complaints about professional conduct can be made to relevant licensing boards
We cooperate fully with professional investigations
Professional standards and ethics codes apply to all our services
Client rights are protected under professional practice regulations
Limitation Period
Legal actions must be commenced within one year of the cause of action
Some professional complaints may have different time limitations
Timely notification of issues is encouraged for effective resolution
Severability
If any provision of these Terms is found invalid, the remainder remains in effect
Invalid provisions will be modified to be enforceable while preserving intent
These Terms represent the complete agreement between parties
Agreement and Acknowledgment
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.
These Terms constitute a legally binding agreement between you and Spectrum Wings. If you have questions about any provision, please contact us before using our services.
Questions About These Terms?
Our team is available to clarify any aspects of these Terms of Service and help you understand your rights and responsibilities.